Privacy Policyfor HeavenCloud.

We collect information you give us directly, such as when you create an account, make a purchase or contact us for support. This may include:

• your name and email address
• billing information, such as your invoices and payment status
• IP addresses and server logs
• messages you send to support

Card and bank details are entered with our payment processors, not with us. We never see or store your full card number.

We use the information we collect to:

• provide, maintain and improve our services
• create and manage your services and account
• process transactions and send invoices
• send technical notices and support messages
• keep our network and customers safe from fraud and abuse
• tell you about products, services and offers. You can opt out of promotional emails at any time.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted service providers who assist us in operating our website and conducting our business.

We never sell your data. We share only what each provider needs to do its job, and nothing more. The providers we use are listed in section 4.

We give information to the police, a court or another authority only when the law requires it.

We rely on a small number of third-party services to run HeavenCloud:

VirtFusion is a secure, widely used hosting control panel, and we share only your email address and IP address with it. We never sell your data to VirtFusion or anyone else.

Our website may also link to other websites or services. We are not responsible for the privacy practices of those third parties.

We use appropriate security measures to protect your personal information against unauthorised access, change, disclosure or destruction. No method of sending data over the internet is 100% secure, so we cannot promise absolute security.

Platform Infrastructure Backups (Paid Hosting): For all active paid hosting services, HeavenCloud maintains automated platform-level infrastructure backups and disaster recovery snapshots across our server nodes. These internal disaster-recovery snapshots are encrypted and retained strictly for emergency node restoration, hardware failure recovery, and business continuity. They are never shared, sold, or used for commercial purposes. Free community tier services do not include automated backups.

If you think someone has got into your account, tell us straight away at care@heavencloud.in.

We use cookies and similar technologies to keep you signed in and to improve your experience on our website. You can control cookies in your browser settings. If you block them, parts of the site may not work.

We keep your personal information for as long as we need it to provide our services and meet the purposes in this policy, unless the law requires us to keep it longer.

• Active paid customer server data is safeguarded with continuous retention on enterprise RAID NVMe storage arrays with automated infrastructure backups.
• Data stored on a paid service is kept through the billing grace period before any lifecycle cleanup, as detailed in our Terms of Service.
• Unrenewed Free Tier containers expire and are deleted after 7 days if not manually renewed in the control panel.
• We keep invoices and basic account records for as long as tax and accounting law requires.

You can ask to see, correct or delete your personal information at any time by emailing care@heavencloud.in. You can also opt out of promotional messages. We will reply to your request within a reasonable time.

We run servers in India, Germany, Singapore and the United States, so your information may be stored or processed in a country other than your own, depending on where your service runs.

You can open an account yourself from age 13. Children under 13 may only use our services through an account held by a parent or legal guardian, who agrees to our Terms of Service for them. If we learn that we hold information about a child under 13 without a parent or guardian behind the account, we will delete it.

We may update this policy from time to time. We will post the new version on this page and change the effective date at the top. If a change is important, we will also tell you by email or on our website.