Trust & Reliability
Is HeavenCloud trusted?Yes. Check it yourself.
Yes. HeavenCloud is a registered Indian hosting company (Udyam UDYAM-RJ-35-0025079) with 1,000+ active customers in India, the USA and Singapore. We have 5.0 on Google from 12 reviews and 90+ five-star reviews in our Discord, and our refund, ban and SLA policies are public. We are not on Trustpilot, and we are not going back. Updated 6 October 2026.
What you get as a paid customer.
All of this is written into our Terms of Service.
Your paid server stays yours
We do not wipe or reset paid servers. Paid plans have automated platform backups on RAID NVMe storage, and you can take your own backups from the panel. After an unpaid invoice your data is kept for a grace period so you can renew. Free bot servers have no backups.
No ban without a reason
For a policy problem you get written notice with log evidence and 48 hours to fix it. We suspend straight away only for active attacks such as outbound DDoS, and a person reviews every case.
No overselling
Every paid VPS gets 1:1 dedicated RAM with KVM and no ballooning, on AMD Ryzen, AMD EPYC and Intel Xeon hardware. We do not oversell nodes, and you can check that yourself on a live stream of our hypervisor.
See our machines live
Any paid customer can ask to see our hypervisor stats, whenever they want. Join a Discord voice channel with our staff and we stream the screen live, so you can see node load and how much is allocated with your own eyes.
Fast delivery
VPS and bot servers are set up automatically through VirtFusion and Pterodactyl, usually within 60 seconds to 5 minutes of payment.
What people say, and what actually happens.
Straight answers to the complaints you may have read.
“Servers get deleted with short notice.”
Paid servers are not deleted while they are paid for. Free bot servers must be renewed every 7 days: miss it and the server is suspended after a 24-hour grace period, then deleted 2 days later. The panel shows the date, and the rules are in the Free Bot Hosting Policy.
“HeavenCloud bans users without due process.”
Paid users get written notice, log evidence and 48 hours to fix a problem. Only active attacks such as outbound DDoS or botnets are suspended straight away. Appeals go to a senior staff member who was not part of the decision, within 24 to 48 hours.
“VPS deliveries are delayed.”
VPS orders deploy automatically, usually in 60 seconds to 5 minutes. An order takes longer only when the payment gateway holds it for a fraud check, or for a custom dedicated server.
“HeavenCloud has bad reviews on Trustpilot.”
That page got 20+ fake 1-star reviews in one day. Trustpilot removed 3, so we closed it. Our reviews are on Google (5.0) and in our Discord (90+ five-star).
“Nodes are oversold, so servers lag.”
We do not oversell. Every paid VPS has 1:1 dedicated RAM with no ballooning and allocated vCPU. Paid users can ask us to stream our hypervisor stats live on a Discord voice call and see it for themselves.
The facts, in one place.
Details you can check.
- Registered
- Udyam (MSME) registration UDYAM-RJ-35-0025079, Government of India
- Based in
- Didwana Kuchaman district, Rajasthan, India
- Customers
- 1,000+ active customers across India, the USA and Singapore
- Reviews
- 5.0 on Google from 12 reviews, plus 90+ five-star reviews in our Discord
- Resources
- No overselling: 1:1 dedicated RAM with KVM, no ballooning
- Live node stats
- Paid users can watch our hypervisor stats live on a Discord voice call, any time they ask
- Backups
- Automated platform backups on paid plans. Free bot servers have no backups
- Bans
- 48-hour written notice with log evidence, human review and appeals
- VPS delivery
- Automatic, usually 60 seconds to 5 minutes after payment
- Locations
- 16 locations across 6 countries
- Refunds
- 12-hour money-back on the first order of each product type
- Support
- 24/7 Discord tickets, care@heavencloud.in and abuse@heavencloud.in
Customer figures are registered billing accounts across our portals. Review counts were checked on 30 September and 3 October 2026.
Verify it yourself.
Do not take our word for it.
Registration
Check our Udyam number on the Government of India portal.
Verify registration →
Google reviews (5.0)
5.0 from 12 reviews on Google, plus 90+ five-star reviews from members in Discord.
Read on Google →
Hosted partners
15 Discord bots, including Krypton and Cassette Music, run live on HeavenCloud.
See partner bots →
Refunds
Ask within 12 hours of your first payment for a product type and get your money back.
Read the Refund Policy →
More member feedback is in our Discord community. See our Terms, SLA, Free Bot Hosting Policy and the management team.
Why we are not on Trustpilot, and won't be.
Short version: fake reviews, no moderation, so we left.
In one day, more than 20 fake 1-star reviews landed on our Trustpilot page. They were easy to spot:
- all posted within the same 24 hours, from brand new accounts
- account names that followed the same pattern
- the same complaints, almost word for word
We reported every one with evidence. Trustpilot removed 3, then put restrictions on our page instead of on the fake accounts. So we closed the page.
We are not going to argue with fake accounts or chase a platform that will not moderate them. That time is better spent on support tickets. If you want the evidence, open a ticket in our Discord server and we will share the timestamps, accounts and reports we sent.
Our reviews are on Google (5.0 from 12 reviews) and in the feedback channel of our Discord server (90+ five-star). Or just try us: if it is not for you, ask for a refund within 12 hours.
Trust questions questions, answered.
Straight answers about HeavenCloud reviews, registration, backups, bans, refunds and support.
Yes.
HeavenCloud is a registered Indian hosting company (Udyam UDYAM-RJ-35-0025079) with 1,000+ active customers in India, the USA and Singapore. It has 5.0 on Google from 12 reviews and 90+ five-star reviews in our Discord, and its refund, ban and SLA policies are public.
HeavenCloud is legit.
It is registered with the Government of India (Udyam UDYAM-RJ-35-0025079), has run VPS, game server and Discord bot hosting for 1,000+ customers, and offers a 12-hour money-back on the first order of each product type, so you can try it with little risk.
Yes.
We do not sell, leak or publish customer data, paid plans have automated platform backups, and every plan includes DDoS protection. Keep your own copy of anything on a free bot server, because free servers have no backups.
On Google Business Profile (5.0 from 12 reviews) and in the feedback channel of our Discord server at discord.gg/getvps (90+ five-star reviews).
We closed it.
Our Trustpilot page got more than 20 fake 1-star reviews in one day, from new accounts with the same wording. We reported every one with evidence, Trustpilot removed 3 and restricted our page instead, so we left and we are not going back. Open a ticket in our Discord if you want the evidence.
Yes.
HeavenCloud is registered under India's Udyam (MSME) scheme, number UDYAM-RJ-35-0025079, and is based in Didwana Kuchaman district, Rajasthan. You can check the number on udyamregistration.gov.in.
Paid plans have automated platform backups, and you can take your own backups from the panel.
Free bot hosting has no backups: backing up every free server would need about 5 TB of extra disk that our budget does not cover yet, so keep your own copy.
Not while it is paid for.
After an unpaid invoice your data is kept for a grace period so you can renew. Free bot servers must be renewed every 7 days; if you miss it, the server is suspended after 24 hours and deleted 2 days later.
No.
Paid users get written notice with log evidence and 48 hours to fix the problem. Only active attacks, such as outbound DDoS or botnets, or a court order, lead to an immediate suspension, and the data is kept while it is reviewed.
No.
Every paid VPS gets 1:1 dedicated RAM with KVM and no ballooning, and allocated vCPU. Nodes are not oversold, and paid users can watch our hypervisor stats live on a Discord voice call to check.
Yes, if you are a paid customer.
Ask in a Discord ticket whenever you want, join a voice channel with our staff, and we will stream our hypervisor stats live so you can see node load and allocation yourself.
Usually 60 seconds to 5 minutes after payment, set up automatically through VirtFusion.
It takes longer only if the payment gateway holds the order for a fraud check, or for a custom dedicated server.
Yes.
You can ask for a refund within 12 hours of a successful payment on your first order of each product type. Open a ticket or email care@heavencloud.in. Details are on the Refund Policy page.
Open a ticket in our Discord server (discord.gg/getvps), which is staffed 24/7, or email care@heavencloud.in.
Report abuse to abuse@heavencloud.in.
Email care@heavencloud.in with "Appeal" and your service ID.
A senior staff member who was not part of the decision checks your logs within 24 to 48 hours. If we got it wrong, your service is restored and SLA credits apply.