Refund Policy
Last updated on 2026-04-29 07:39 PM (UTC+05:30)
1. 1. Overview
At HeavenCloud, all services are non-refundable by default unless explicitly listed as refundable in this policy. By purchasing any of our services, you agree to these refund terms.
2. 2. Eligibility for Refund
Refunds are only available for first-time purchases of USA-region plans under these services: VPS Hosting, Discord Bot Hosting, and Lavalink Hosting. Refund requests must be submitted within 24 hours of initial purchase. Refunds are not available for renewals, upgrades, migrations, add-ons, setup/custom work, or any non-USA region purchase.
3. 3. Non-Refundable Services
All Minecraft hosting plans and all non-USA plans are strictly non-refundable. The following are also non-refundable: domain registrations, custom development/setup work, dedicated IPs, separately purchased DDoS add-ons, and accounts terminated for abuse or policy violations.
4. 4. Free Tier Services
Free hosting plans, including our free Discord bot hosting and free Lavalink nodes, do not involve any payment and are therefore not subject to refund. HeavenCloud reserves the right to modify or discontinue free tier services at any time.
5. 5. How to Request a Refund
To request a refund for an eligible USA purchase, open a support ticket via billing.heavencloud.in or email manas@heavencloud.in within 24 hours of payment. Include order ID, account email, product name, region, and reason. Requests missing these details may be declined.
6. 6. Refund Method
Approved refunds will be issued using the original payment method. Processing times may vary depending on your payment provider. HeavenCloud is not responsible for delays caused by third-party payment processors.
7. 7. Abuse and Violations
Accounts terminated due to violations of our Terms of Service, Acceptable Use Policy, or Fair Usage Policy are not eligible for refunds. Engaging in fraudulent refund requests may result in permanent suspension of your account.
8. 8. Service Credits
In cases where a full refund is not applicable, HeavenCloud may offer service credits at its discretion. Service credits are non-transferable and must be used within 90 days of issuance.
9. 9. Policy Change Log
Exact update timestamp: 2026-04-29 07:39 PM (UTC+05:30). Change summary: policy switched to NO REFUND by default; refund restricted to USA-region VPS Hosting, USA-region Discord Bot Hosting, and USA-region Lavalink Hosting only; refund request window set to 24 hours for eligible first-time purchases.
10. 10. Changes to This Policy
HeavenCloud reserves the right to update this Refund Policy at any time. Changes will take effect immediately upon posting. Continued use of our services constitutes acceptance of the updated policy.