Refund Policyfor HeavenCloud.

If you are not happy with a new paid plan, ask for a refund within 12 hours of your payment being marked successful and you get the refundable amount back. The clock starts when the payment shows as successful on billing.heavencloud.in.

The guarantee applies to your first order of each product type, in every region we run: India, the USA, Singapore, Germany and others. When a refund is approved, the service is cancelled and access ends.

Requests made after 12 hours are not eligible for a cash refund.

The guarantee covers paid HeavenCloud hosting plans, including:

• VPS in every location (budget VPS only for a technical reason, see below)
• Discord, Telegram and WhatsApp bot hosting (paid plans)
• Lavalink hosting (paid plans)
• Minecraft, FiveM, Hytale and other paid game server hosting
• Managed database hosting, RDP, website hosting and VDS (paid plans)

Budget VPS plans (India Budget VPS and RDP in Mumbai, Miami VPS, Germany VPS and other budget slices) are sold at a low price, so a refund within the 12 hours needs a technical reason. A refund is approved when:

• the VPS does not boot, cannot be reached, or the network keeps dropping, and our team cannot fix it;
• the RAM, cores, storage or location you received are lower than or different from the plan you paid for;
• we cannot deliver the plan or the OS template listed on the order page.

Changing your mind, no longer needing the server, buying the wrong plan size, or software you installed yourself not working are not technical reasons. In these cases we can move you to another plan or add account credit instead. Please open a ticket first so we can try to fix the problem.

These are never refundable, even inside the 12 hours. We say so on the order page before you pay:

• Dedicated servers. They are built to order and reserved for you, in every region and for every payment method.
• IPv4 addresses and IPv4 leases, including extra IPs and IP blocks.
• Paid add-ons, such as extra DDoS protection, extra bandwidth, extra storage and licences bought for you.
• Domain names.
• Setup fees, migration and custom work.
• Renewals. Cancel before a plan renews to avoid the charge.

If one invoice mixes a refundable plan with an add-on, only the plan amount can be refunded. The add-on amount is kept.

If we cannot set up your order within 72 hours of payment, you can ask for a full refund. If we cancel an order ourselves, for example because we cannot supply it or the price shown was a clear mistake, you get your money back in full.

If we break our Terms of Service or the service never works properly, you are entitled to a refund whatever the 12-hour limit says.

Approved refunds go back to the original payment method within 7 working days. Banks and payment processors can add their own delay, which we do not control.

PayPal example: if the refundable plan amount is ₹1,000, ₹180 is kept as tax and ₹820 is returned. Add-ons are not part of the refundable amount.

Open a ticket at billing.heavencloud.in or email care@heavencloud.in within 12 hours of payment. Please include:

• your order ID and account email
• the product name and region
• the payment method you used

We will confirm that the order is eligible, take off any non-refundable add-ons, and send the refund to your original payment method. Please contact us before raising a chargeback, because a chargeback instead of a ticket can lead to your account being suspended.

You can cancel a service at any time from the billing panel, at the end of your billing period or immediately. Cancelling stops future renewals, but it does not return money you have already paid unless this policy or the law says so. See the Terms of Service for how cancellation works.

Free bot hosting, free Lavalink nodes, trials and other free plans involve no payment, so there is nothing to refund. We may change or end free services at any time.

Accounts suspended or closed for breaking our Terms of Service or Acceptable Usage Policy are not eligible for a refund. We may refuse a refund if the same person keeps buying and refunding, and bad-faith refund requests or payment disputes can lead to a permanent ban.

When a cash refund does not apply, for example because the 12 hours have passed, we may offer account credit at our discretion. Credit cannot be transferred and expires 90 days after it is issued.

We may update this Refund Policy at any time. Changes apply from the date they are posted on this page, and they do not apply to orders paid for before that date. Updates never override your rights under the law.