Terms of Servicefor HeavenCloud.

HeavenCloud is a hosting business registered under India's Udyam (MSME) scheme.

Udyam registration no.

UDYAM-RJ-35-0025079

Registered address

Didwana Kuchaman district, Rajasthan, India, PIN 341303

Website

heavencloud.in

Support, billing and legal

care@heavencloud.in

Abuse and security reports

abuse@heavencloud.in

In these Terms, "we", "us" and "HeavenCloud" mean the business above. "You" means the person or organisation using our services.

• Services: anything we sell or give you, including VPS, dedicated servers, game servers, bot hosting, Lavalink nodes, IPv4 leases, storage and networking.
• Account: your login on our billing panel and control panel, and everything attached to it.
• Your Content: the files, code, databases, websites and data you put on our servers.
• Billing Period: the period you paid for, such as one month.
• Provisioning: the moment your service is created and handed to you.

You agree to these Terms when you create an account, place an order, pay us, or use any of our services. If you do not agree, please do not use HeavenCloud.

If you sign up for a company or organisation, you confirm that you are allowed to accept these Terms on its behalf.

These Terms work together with our Refund Policy, Acceptable Usage Policy and Service Level Agreement. If a separate written agreement signed by both of us says something different, that agreement wins for the points it covers.

You must be at least 13 years old to create an account or buy a service yourself.

If you are under 13, a parent or legal guardian must open the account, agree to these Terms and pay for the service, and they are responsible for how it is used.

Our systems set up most services automatically, so we do not check age before provisioning. If we find that an account is used by someone under 13 without a parent or guardian behind it, we may suspend or close it. Any unused paid time will be refunded.

Parents or guardians who think a child has opened an account can write to care@heavencloud.in. We will look into it within 7 days.

Give us your real name and a working email address. Keep them up to date.

You must not:

• sign up with false details or pretend to be someone else
• use someone else's card, UPI or wallet without their permission
• open a new account to get around a suspension or ban
• open several accounts to collect extra free services or trials
• share your login with people you do not trust

You are responsible for what happens on your account. If you think someone has got into your account, tell us straight away at care@heavencloud.in.

We run servers in India, Germany, Singapore and the United States. Not every plan is available in every location at all times. Stock depends on what our data centre partners have free.

Heavy DDoS attacks (India region): If a service in our India region is under a heavy DDoS attack, we have the right to route its traffic through network peers or scrubbing centres in other countries to keep it online. While this is active, ping may be higher and traffic may pass through networks outside India. Your server itself stays in India, and we switch back to normal routing once the attack is over.

Resource allocation on budget VPS: Our budget VPS plans (India Budget VPS on Intel Xeon in Mumbai, Miami VPS and Utah Budget Slices) share host nodes with other customers. To keep these plans cheap, we have the right to over-allocate CPU and RAM on those nodes by up to 30–40% at times. Your VPS keeps the RAM, CPU, storage and IPv4 listed for its plan, but when other VPS on the same node are busy it may not always get the full speed of its listed CPU or RAM. This applies only to the budget VPS plans named here. If you need resources that are never over-allocated, choose another plan, such as Ryzen 9, AMD EPYC, VDS or a dedicated server.

We rent hardware, network and software from partners such as enterprise data centres, tier-1 network carriers and VirtFusion (our VPS control panel). We choose them carefully, but we do not own their buildings or physical networks.

Automated Instant Provisioning: Paid VPS instances, bot nodes, and game servers are provisioned automatically by our systems (VirtFusion and Pterodactyl panels) within 60 seconds to 5 minutes of payment confirmation. There are no artificial delivery holds.

Occasionally setup may take longer under specific circumstances:

• a payment requires manual fraud verification or identity confirmation by our payment gateway
• a specific hardware node location is temporarily out of stock
• a custom dedicated server requires manual hardware racking or custom network configuration
• scheduled node maintenance is actively underway

If we cannot deliver your order within 72 hours of payment, you can ask for an immediate full refund. We may also cancel an order ourselves if it fails fraud checks, the price shown was a clear typographic error, or stock is unavailable. If we cancel, your payment is refunded in full.

We announce planned maintenance at least 48 hours ahead on our status page, Discord server and by email where it affects you. We try to schedule it at night, India time.

Sometimes we have to act at once, for example to patch a security hole or stop an attack. In those cases we may do emergency maintenance without notice, and we will post what happened afterwards.

You can reach us through support tickets, email (care@heavencloud.in) or our Discord server.

Our services are unmanaged unless your plan says otherwise. We look after the hardware, network and the panel. You look after everything inside your server: the operating system, software, firewall, updates, security and data. We are happy to point you in the right direction, but we cannot promise to fix your code or set up your apps.

Prices are shown in INR, or in the currency picked at checkout. We take payments through Razorpay (cards, UPI, net banking), PayPal, and Cryptomus (cryptocurrency from any wallet). They handle your card and bank details; we never see or store your full card number.

We send each renewal invoice 7 days before it is due. If it is not paid by the due date:

If you raise a chargeback or payment dispute without contacting us first, we may suspend the service while it is sorted out. Please talk to us first. Most billing problems are fixed in a day.

Paid plans renew at the end of each Billing Period if you have auto-pay turned on. We email a reminder at least 3 days before any automatic charge, and you can turn auto-pay off at any time in the billing panel.

If we raise the price of your plan, we tell you by email at least 30 days before it applies to you. The new price starts at your next renewal after that notice, never in the middle of a period you have already paid for.

Cancel from the billing panel. You can choose:

• End of Billing Period: the service keeps running until the period you paid for ends.
• Immediately: the service stops now and data is deleted within 24 hours.

Cancelling does not bring an automatic refund unless our Refund Policy or the law says otherwise. Download your data before you cancel.

Use HeavenCloud only for lawful things. You must not use our servers to:

• send spam, run phishing pages or steal passwords
• spread malware, ransomware or run botnets
• launch DDoS attacks, flood networks, or spoof IP addresses
• scan, brute-force or break into systems you do not own or have written permission to test
• host child sexual abuse material (reported to the police at once, no warning)
• host pirated software, films, music or other content you have no right to share
• commit payment fraud or identity theft
• harass, threaten or dox anyone
• run open proxies or VPNs used to hide attacks or fraud
• mine cryptocurrency, unless your plan clearly allows it

The full list is in our Acceptable Usage Policy. Do not test, scan or attack HeavenCloud's own systems without our written permission. If you find a security bug in our systems, please report it to abuse@heavencloud.in and we will thank you for it.

IP addresses we give you stay ours (or our provider's). You may not sell them, transfer them or announce them from another network without our written permission.

We may have to change your IP for network, security or legal reasons. Unless it is an emergency, we will give you at least 7 days' notice.

You are responsible for following the rules of the platforms your app connects to, such as Discord, Telegram, WhatsApp, Minecraft or YouTube. If one of those platforms bans your bot or account, that is between you and them.

We offer free Discord, Telegram and WhatsApp bot hosting, a Lavalink trial and a game server trial. These are a free community resource, not a paid SLA-backed product, so:

• they have smaller resources and no uptime promise, data guarantees or refunds
• free bot hosting must be renewed in the control panel every 7 days by clicking renew
• if you do not renew within 7 days, the server is paused after a 24-hour grace period and deleted 2 days after that
• one free service per person; extra accounts created to hoard free servers will be closed
• we can change or end free services at any time, with notice where practical

Keep your own copy of anything stored on a free server. Data expiration on unrenewed free-tier services is normal and automated; it does not apply to paid hosting.

Zero Unjustified Bans Guarantee: We NEVER ban, suspend, or terminate paid customer accounts arbitrarily, without cause, or without clear justification. We follow a strict, transparent Fair Disciplinary Protocol for all paid customers:

• Advance written notice & evidence: Before taking disciplinary action for policy violations, we email you describing the technical issue with relevant log excerpts or evidence.
• 48-hour cure window: For non-critical issues (such as accidental CPU loops, misconfigured bots, or inadvertent policy infractions), you receive a 48-hour grace window to remedy the situation without service termination.
• No automated bot bans: Paid customer suspensions are never performed by automated bots without human review. Every action is verified by technical staff.
• Emergency suspension strictly defined: We suspend immediately without advance notice ONLY in severe, undeniable abuse where waiting would harm others (active outbound DDoS attacks, active malware/ransomware distribution, phishing pages, illegal content, or valid law enforcement warrants).

When an emergency suspension occurs, we email you within 12 hours explaining the exact cause and evidence, and your data remains safely stored while the incident is reviewed.

If you think an action was unwarranted, email care@heavencloud.in with the subject "Appeal" and your service ID. A senior staff member who was not involved in the original action will review your logs and case within 24 to 48 hours (maximum 3 working days).

If our action was in error, we immediately restore your service and issue free SLA compensation credits for any downtime incurred.

You can close your account at any time from the billing area.

We may close an account or service only if:

• you commit severe, unrectified violations of our Acceptable Usage Policy (such as running cyberattacks or fraud)
• an invoice remains unpaid after the 2-day grace period following its due date (see section 10)
• required by a court order or applicable law
• we discontinue a product line (with at least 30 days' advance notice and a pro-rata refund for unused prepaid time)

Money you already owe stays payable after termination.

Paid Customer Data Safety & Zero Arbitrary Data Loss Guarantee: We guarantee that active paid customer instances are NEVER wiped, reset, or deleted arbitrarily. Paid services run on enterprise NVMe SSD arrays with hardware RAID redundancy to protect against storage drive failures.

Paid vs Free Tier Retention: Confusion sometimes arises when users of our free bot tier fail to click the mandatory 7-day renewal button and their temporary container expires. On paid plans, your data is continuously retained throughout your active billing period and is never deleted mid-cycle. During billing lapses, your data remains protected during the grace retention period so you can renew with zero data loss.

Automated Platform Backups on Paid Hosting: For all paid hosting services, HeavenCloud maintains automated platform-level infrastructure backups and disaster recovery snapshots. We take these internal system backups to protect our paid customers against unexpected hardware or node failure, ensuring zero data loss on our platform. In addition, customers can create and download manual server snapshots directly from the control panel. Free community tier hosting does not include automated backups, which is why free containers expire after 7 days if unrenewed.

Data retention schedule following service end:

Invoices and basic accounting records are kept as required by Indian tax and accounting laws.

You own Your Content. You give us only the permission we need to store, run and transmit it so we can provide the service. We do not look through your files except when needed to fix a problem you asked about, investigate abuse, or follow the law.

You confirm that you have the right to use everything you upload.

If you think something hosted with us infringes your copyright or trademark, email abuse@heavencloud.in with the link or IP, what it infringes and proof you own it. We will review it and act within 5 working days.

These Terms never take away rights that the law in your country says cannot be taken away. If your local consumer law gives you more than these Terms do, such as a longer refund right or the right to sue in your home courts, you keep those rights.

These Terms are governed by the laws of India. If a dispute cannot be settled by talking to us, it will be heard by the courts in Rajasthan, India, where HeavenCloud is registered.

If you are a consumer and your local law lets you take a case to the courts where you live, you can still do that.

We may update these Terms at any time. Every update gets a new effective date and version number at the top, and old versions stay available on request. We will tell you about important changes by email or on our website.

An update applies from the date it is posted. It does not apply to anything that happened before that date, and we will not use an update to make something we already did lawful after the fact. Updates never override the law or your rights under it.

If you do not agree with an update, stop using the services and cancel before your next renewal. If you keep using the services after the effective date, the new Terms apply to you.

• Transfer: you cannot pass your account to someone else without our written okay. We may transfer these Terms if HeavenCloud is sold or restructured, and we will tell you if that happens.
• No waiver: if we do not enforce a rule once, we can still enforce it later.
• Severability: if a court finds one part of these Terms invalid, the rest still applies.
• Relationship: these Terms do not make us partners, employees or agents of each other.
• Language: if a translated version differs from the English one, the English version applies, unless your local law requires otherwise.
• Survival: sections on payments owed, content ownership and disputes still apply after your account closes.