Terms of Service
Last updated on February 2026
1. Acceptance of Terms
By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Service Description
We provide VPS hosting, dedicated servers, and game server hosting services. Our services are subject to availability and may be modified, suspended, or discontinued at any time without notice.
3. User Responsibilities
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Acceptable Use Policy
You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks. Prohibited activities include but are not limited to: illegal content distribution, spam, malware distribution, and DDoS attacks.
5. Payment Terms
Payment is due in advance for all services. We accept various payment methods as displayed on our website. Failure to pay may result in service suspension or termination. Refunds follow heavencloud.in/refund-policy: 12-hour money-back on covered paid hosting (including budget slices); PayPal refunds withhold 18% tax; dedicated servers and add-ons such as IPv4 are not refundable.
6. Service Level Agreement
We provide tiered monthly network uptime SLAs on paid plans. Budget Discord/Telegram bot hosting and budget Minecraft/FiveM game servers: 95%+ monthly network uptime. Managed Lavalink hosting: 99.95% monthly network uptime. High Performance bot hosting on AMD EPYC 7C13: 99.99% monthly network uptime. VPS hosting: 99.9% monthly network uptime. In case of extended downtime below your plan tier's guarantee, service credits may be provided as outlined in our SLA documentation at heavencloud.in/service-level-agreement.
7. Data Protection
We implement appropriate security measures to protect your data. You are responsible for maintaining backups of your data. We are not liable for data loss. Free Discord, Telegram, and WhatsApp bot hosting has no backup guarantee — see heavencloud.in/free-bot-hosting-policy. You must keep your own copies of bot code, environment files, and databases.
8. Limitation of Liability
Our liability is limited to the amount paid for the service in the preceding 12 months. We are not liable for any indirect, incidental, or consequential damages.
9. Termination
Either party may terminate this agreement at any time. Upon termination, your access to the services will be discontinued, and any outstanding fees become immediately due.
10. India Budget VPS Resource Allocation
For India Budget VPS hosting plans, HeavenCloud reserves the right to overallocate RAM resources by up to 30% to maximize cost efficiency while maintaining node stability and performance.
11. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the service constitutes acceptance of the modified terms.
12. Questions about these terms?
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