Acceptable Usage Policyfor HeavenCloud.

This Acceptable Usage Policy (AUP) applies to everything we offer, including VPS, dedicated servers, Discord, Telegram and WhatsApp bot hosting, Lavalink hosting, game servers and free services. It works together with our Terms of Service. Free bot hosting also follows the Free Bot Hosting Policy.

Use HeavenCloud only for lawful things. You must not host, store or share content or software that breaks the law where you live, where we operate or where the content is viewed. That includes pirated software, films, music and anything else you have no right to share.

You must not use our servers or network to:

• send spam, run phishing pages or steal credentials
• spread malware or ransomware, or run botnets
• launch DDoS attacks, amplification attacks or flood networks
• spoof IP addresses
• scan, brute-force or exploit systems you do not own or have written permission to test
• commit payment fraud or identity theft
• harass, threaten or dox anyone

Do not do anything that harms the stability of our platform, our upstream providers or other customers. This includes:

• running open proxies, TOR exit nodes or VPNs used to hide attacks or fraud
• operating spam relays
• generating abusive traffic
• mining cryptocurrency, unless your plan clearly says it is allowed
• repeated high-risk behaviour that affects other customers

Resource use on shared plans is covered by our Fair Usage Policy.

The following is never allowed on HeavenCloud:

• child sexual abuse material. We report it to the police at once, with no warning
• terror-related content
• non-consensual explicit content
• content that promotes violence or fraud

We may remove content and suspend a service immediately for severe violations.

You are responsible for everything that happens on your account, including what your team members and API tokens do. Keep your credentials safe, use a strong password and rotate access if you think it has been compromised.

Do not test, scan or attack HeavenCloud's own systems without our written permission. Testing your own services is fine as long as it does not affect our network or other customers.

If you find a security bug in our systems, please report it to abuse@heavencloud.in. We will thank you for it.

You must follow the rules of the platforms your app connects to, such as Discord, Telegram, WhatsApp, Minecraft or YouTube. If one of those platforms bans your bot or account, that is between you and them.

Zero Unjustified Bans Guarantee: We NEVER ban, suspend, or terminate paid customer accounts arbitrarily, without cause, or without clear justification. We follow a strict, transparent Fair Disciplinary Protocol for all paid customers:

• Advance written notice & evidence: Before taking disciplinary action for policy violations, we email you describing the technical issue with relevant log excerpts or evidence.
• 48-hour cure window: For non-critical issues (such as accidental CPU spikes, misconfigured bots, or unintentional script loops), you receive a 48-hour grace window to remedy the situation without service termination.
• Human review only: Paid customer suspensions are never performed by automated bots without human review. Every action is verified by technical staff.
• Emergency suspension strictly defined: We suspend immediately without advance notice ONLY in severe, undeniable abuse where waiting would harm others (active outbound DDoS attacks, active malware/ransomware distribution, phishing pages, illegal content, or valid law enforcement warrants).

When an emergency suspension occurs, we email you within 12 hours explaining the exact cause and evidence, and your data remains safely stored while the incident is reviewed.

If you think an action was unwarranted, email care@heavencloud.in with the subject "Appeal" and your service ID. A senior staff member who was not involved in the original action will review your logs and case within 24 to 48 hours (maximum 3 working days).

If our action was in error, we immediately restore your service and issue free SLA compensation credits for any downtime incurred.

To report a violation, email abuse@heavencloud.in with evidence, timestamps and the affected IP address or domain. We review each report and act based on how serious it is and the evidence we can verify.

We may update this policy at any time. Changes apply from the date they are posted on this page, and they do not apply to anything that happened before that date. Updates never override your rights under the law.