Acceptable Usage Policy
Last updated on April 2026
1. Purpose
This Acceptable Usage Policy (AUP) defines permitted and prohibited use of HeavenCloud services. It applies to all products including VPS hosting, Discord bot hosting, Lavalink hosting, Minecraft hosting, and free-tier services. Free bot hosting is also governed by the Free Bot Hosting Policy at heavencloud.in/free-bot-hosting-policy (backups and data loss).
2. Lawful Use
Customers must use services only for lawful purposes. You may not host, store, or distribute content or software that violates local, national, or international law, including copyrighted material without authorization.
3. Security & Abuse Prohibitions
The following are prohibited:
-- Malware distribution
-- Phishing
-- Credential theft
-- Botnet operations
-- Unauthorized port scanning
-- Exploit attempts
-- Brute-force attacks
-- DDoS attacks or amplification activities
4. Network Integrity
Activities that disrupt platform or network stability are not allowed, including:
-- Open proxies
-- TOR exit nodes
-- Spam relays
-- Abusive traffic generation
-- Repeated high-risk behavior that affects other customers
5. Content Restrictions
Illegal, harmful, or abusive content is prohibited, including:
-- Child sexual abuse material
-- Terror-related content
-- Non-consensual explicit content
-- Content promoting violence or fraud
We may remove content and suspend service immediately for severe violations.
6. Account Responsibility
You are responsible for all activity under your account, including actions by team members and API tokens. Keep credentials secure and rotate access if compromise is suspected.
7. Enforcement & Remedies
For violations, HeavenCloud may issue warnings, temporarily suspend services, apply resource/network restrictions, or permanently terminate accounts. Severe abuse may result in immediate termination without prior notice.
8. Reporting Abuse
To report AUP violations, contact us at manas@heavencloud.in with relevant evidence, timestamps, and affected IP/domain details. We review reports and act based on severity and verified evidence.
9. Policy Changes
We may update this policy at any time. Continued use of HeavenCloud services after updates constitutes acceptance of the revised AUP.
10. Report abuse or ask about AUP?
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