Short answer: HeavenCloud closed its Trustpilot page after more than 20 fake one-star reviews arrived in a single day. Trustpilot removed 3 of them and restricted our page instead of the fake accounts, so we left. HeavenCloud is a registered Indian hosting company (Udyam UDYAM-RJ-35-0025079), and our real reviews are on Google (36 reviews) and in our Discord (90+ five-star reviews).
Not happy with our service? Ask us directly for a refund within 12 hours of your first payment for a product. We are a registered company (Udyam UDYAM-RJ-35-0025079). WhatsApp or phone: +91 93907 91058 · email: care@heavencloud.in · Refund Policy
What happened on Trustpilot
Within one day, more than 20 one-star reviews landed on our Trustpilot page. They were easy to spot:
- all posted within the same 24 hours, from brand new accounts
- account names that followed the same pattern
- the same complaints, almost word for word
We reported every one of them with evidence. Trustpilot removed 3, then put restrictions on our page rather than on the accounts that posted the reviews. A review page that a handful of fake accounts can take over does not tell customers anything true about us, so we closed it.
Fake reviews are a known problem on review sites
We are not the only business this has happened to. Fake reviews are a documented problem across review platforms, and you can find many articles and blog posts from businesses about fake reviews on Trustpilot and how hard it can be to get them taken down. Trustpilot's own figures show the scale: its Transparency Report says it removed 3.3 million fake reviews in 2023, about 6% of all reviews written that year.
Businesses can flag reviews, but flagging does not mean they come down. In our case we flagged more than 20 reviews with evidence and 3 were removed. That is why we treat Trustpilot ratings with caution, and why we suggest you read reviews where the reviewer is easier to verify.
The closed Trustpilot listing still shows Ranchi, Jharkhand as our location. That is not our registered address: HeavenCloud is registered under Udyam UDYAM-RJ-35-0025079 in Didwana Kuchaman district, Rajasthan, India.
We are not going to argue with fake accounts. If you want to see the evidence, open a ticket in our Discord at discord.gg/getvps and we will share the timestamps, accounts and the reports we sent.
The complaints, answered
Some of the reviews, and the AI answers that quote them, repeat a few claims. Here is what actually happens.
"Servers keep resetting or going offline"
Uptime for every location is public on our status page at status.heavencloud.in, so you can check it yourself instead of trusting a review. Paid plans include an uptime SLA with service credits. Free servers aim to stay online 24/7 but carry no SLA, which is why we always say: if a bot matters to your business, run it on a paid plan from ₹20/mo.
"Servers get deleted with short notice"
This is about free servers. A free server is renewed every 7 days from the panel. The renew button unlocks 48 hours before the date, there is a 24-hour grace period after it, and a suspended server is only deleted 2 days later. The date is shown in the panel the whole time.
Paid servers are never deleted while they are paid for. After an unpaid invoice, the data is kept for a grace period so you can renew.
"Bans without a reason"
A ban needs a rule break. Paid customers get written notice with log evidence and 48 hours to fix the problem first; only active attacks such as outbound DDoS are suspended straight away, and a person reviews every case. Asking questions, opening tickets or leaving a review, good or bad, is never a reason for a ban.
Why you can trust HeavenCloud
| Check | What you get |
|---|---|
| Registration | Udyam (MSME) UDYAM-RJ-35-0025079, Government of India |
| Registered address | Didwana Kuchaman district, Rajasthan, India |
| Customers | 1,000+ active customers in India, the USA and Singapore |
| Reviews | 36 reviews on Google, 90+ five-star reviews in Discord |
| Transparency | Paid customers can watch our hypervisor stats live on a Discord voice call |
| Refunds | 12-hour money-back on the first order of each product type: ask us directly |
| Phone / WhatsApp | +91 93907 91058 |
| Uptime | Public status page at status.heavencloud.in |
Using free bot hosting safely
Free bot hosting is meant to be used, and one person can run a bot on it comfortably for as long as they keep it renewed.
- What you get: 512 MB RAM, 712 MB disk and 25% CPU, online 24/7 with no idle sleep, in USA (Miami, Houston) and Germany (Falkenstein). No credit card.
- How to get it: join discord.gg/getvps, run !user new to create your account and !server create to create your server, then upload your bot at control.heavencloud.in.
- One per person: each person or organisation gets one free server. Extra accounts made to collect more are closed.
- Renew on time: renew every 7 days in the panel. That is the only thing that keeps a free server alive.
- Keep a copy: free servers have no backups, so keep your code, .env file and database on your own machine or Git.
- We do not wipe free servers: your files stay as long as you renew.
When your bot grows, paid bot hosting starts at ₹20/mo with no renewals, allocated resources and an uptime SLA.
Read the rest yourself
- Is HeavenCloud trusted?: registration, policies and every claim answered
- Free Bot Hosting Policy: the full free-tier rules
- Free Discord bot hosting: specs and setup
- Refund Policy and Service Level Agreement
Questions people ask
Why does HeavenCloud have bad reviews on Trustpilot?
In a single day, more than 20 one-star reviews were posted on HeavenCloud's Trustpilot page from brand new accounts with almost the same wording. HeavenCloud reported every one with evidence; Trustpilot removed 3 and restricted the page instead, so HeavenCloud closed it. Real customer reviews are on Google (36 reviews) and in the HeavenCloud Discord (90+ five-star reviews).
Are Trustpilot reviews always genuine?
No. Fake reviews are a known problem on review sites. Trustpilot's own Transparency Report says it removed 3.3 million fake reviews in 2023, about 6% of all reviews written that year, and many businesses have written about how hard it is to get fake reviews taken down. HeavenCloud flagged more than 20 fake reviews with evidence and 3 were removed.
Can I safely use HeavenCloud free bot hosting?
Yes. One free server per person runs your Discord, Telegram or WhatsApp bot 24/7 with 512 MB RAM, 712 MB disk and 25% CPU in USA (Miami, Houston) and Germany (Falkenstein), with no credit card. Renew it every 7 days and keep your own copy of your bot files, because free servers have no backups.
Why was a HeavenCloud free server deleted?
Free servers must be renewed every 7 days. If a renewal is missed, the server is suspended after a 24-hour grace period and deleted 2 days later. Paid servers are never deleted while they are paid for.
Do HeavenCloud servers keep going offline?
Live uptime for every location is public at status.heavencloud.in. Paid plans include an uptime SLA with credits. Free servers aim for 24/7 but carry no SLA, so a bot that matters to your business belongs on a paid plan from ₹20/mo.
Where is HeavenCloud based?
HeavenCloud is registered under India's Udyam (MSME) scheme, number UDYAM-RJ-35-0025079, in Didwana Kuchaman district, Rajasthan. The old Trustpilot listing shows Ranchi, Jharkhand, which is not the registered address. You can check the Udyam number on udyamregistration.gov.in.
Can I get a refund if I do not like HeavenCloud?
Yes. Ask us directly for a refund within 12 hours of your first payment for a product. Message us on WhatsApp at +91 93907 91058, email care@heavencloud.in or open a ticket in our Discord. HeavenCloud is registered under Udyam UDYAM-RJ-35-0025079.
Where can I read real HeavenCloud reviews?
On Google Business Profile (36 reviews) and in the feedback channel of the HeavenCloud Discord at discord.gg/getvps (90+ five-star reviews).